1. Introduction

    We thank you for your visit to our website and for your interest in our company, our products and services. Château Royal Beach Resort & Spa understands the importance of protecting the privacy of its guests and is committed to respecting your rights. You will find below the terms of our commitment regarding the processing of personal data. They are intended to inform you about how we collect and use this data. We invite you to read it carefully.

  2. Identity of the company

    The data controller is the Château Royal Company, a foreign company registered in the Trade Register under number 850 788548 with its registered office at 1 Rue Ernest Massoubre 98800 NOUMEA..

  3. Data collected

    When you browse our website or when you book a stay or any other service in one of our establishments, we may ask you for a certain amount of personal information.

    All data concerning users or customers are collected directly from them.

    The personal data that we may collect are as follows:

    1. Booking a stay or service

      When you book a stay, a treatment or any other service (sports courses, events, etc.) in our establishment, we will ask you for certain personal information and your contact details (surname, given names, postal and electronic address, telephone number, civility, etc.), as well as your credit card number for transaction and reservation purposes.

    2. Online Quote Request

      When you request an online quote for a seminar or banquet, we ask you to fill in your contact information (last name, first name, email address) as well as the name of the company (if necessary).

    3. Opening a customer account

      When creating your customer account, we collect your email address and login details.

    4. Ouverture d’un compte client

      Lors de la création de votre compte client, nous collectons votre adresse électronique et vos données de connexion.

    5. Newsletter

      The Château Royal offers free of charge to users the newsletter service, which consists of a regular transmission of news and commercial communications relating to the hotel’s activity. When registering for the newsletter, we will ask you for your e-mail address.

      This service will be provided by mailchimp.com, which manages the subscription of users, the sending of the newsletter and the cancellation of subscriptions. The user can unsubscribe at any time of the service by clicking on the link at the bottom of the update message he receives at his email address, or by exercising his right of cancellation or opposition with the Château Royal, in accordance with the same procedure as for personal data (see point 8. Rights of users).

    6. Links on social media platforms

      Our website refers to our pages on various social media platforms (Facebook, Instagram, YouTube). Please note that by clicking on these links, you are leaving our website and the scope of this Privacy Policy. On social media platforms, only the respective privacy statements and conditions of use of the operator of the social media platform apply.

    7. Payment

      Remote payments by credit card are made by communicating your credit card number, its due date and its cryptogram directly to the payment agencies. Château Royal never has access to confidential information about the means of payment.

  4. Purposes of data processing

    The main purpose of collecting your personal data is to provide you with a secure, optimal, efficient and personalised experience at the institution. To this end, you agree that we may use your personal data to:

    Manage room reservation and care requests.

    Improve our services, including:

    • Adapt our products and services to best meet your needs.
    • Personalize our offers and communications to you.
    • Inform you about special offers and any new stay or treatment available in our establishment.
    • Conduct optional satisfaction surveys and reporting.
    • Manage any complaints related to our stays and services.

    Manage our relationship with our guests before, during and after your stay:

    • You send newsletters or contact yourself by phone.
    • Manage requests to unsubscribe from newsletters.
    • Take into account the right to object.

    Comply with local laws (for example keeping accounting documents).

    Secure and improve your use of our websites in particular.

  5. Legal basis

    The collection of your personal data has as legal basis:

    Compliance with the legal obligations of the company Château Royal (for example, legal retention periods for accounting documents).

    The execution of a contract to which the person concerned is a party or the execution of pre-contractual measures taken at the request of the latter (booking and purchase of stay, etc.).

    The legitimate interest of Château Royal to ensure the best quality of its services, to provide its customers with the best possible follow-up of their booking and their stay and to improve the functioning of the website.

    The legitimate interest of the company Château Royal as indicated in Recital 47 of the GDPR, namely the existence of a “relevant and appropriate relationship between the data subject and the controller in situations such as where the data subject is a customer of the controller”.

    The consent of the data subject where this is required by the regulations in force, in particular as regards commercial prospecting and cookies.

    If you do not wish to provide the personal information requested, you may not be able to access certain parts of our website or Château Royal may not be able to respond to your requests.

  6. Recipients of data

    The personal data about you collected on the site or at the establishment are intended to be used by the Château Royal and can be transmitted to the subcontracting companies to which the company can call.

    However, the personal data collected by Château Royal is not transmitted to commercial or advertising actors.

    No transfer of personal data is made to a third country or to an international organisation.

    They are only accessible to certain authorised employees in the IT, customer, sales and marketing departments within the limits of their respective responsibilities and in compliance with this policy.

  7. Data Retention Period

    We retain your personal data only as long as necessary for the purposes pursued.

  8. User Rights

    According to the personal data protection regulations, you have the possibility to:

    • To exercise your right of access, to know the personal data concerning you and the information applicable to the processing of this data.
    • Request that your data be corrected if it is inaccurate or request that it be completed if it is incomplete.
    • Get your data erased.
    • To obtain a limitation on the processing of your personal data.
    • Withdraw your consent to the processing of your personal data at any time.
    • Request the portability of your data.
    • To set guidelines for the fate of your personal data after your death.

    To exercise your rights, we invite you to contact us by mail at the following address: Commercial Service – 140, Promenade Roger Laroque BP 18716 – 98807 Nouméa Cedex or by email at commercial1@chateau-royal.nc.

    In this case, you must indicate the personal data that you want us to rectify, complete, or delete, by accurately identifying you with a copy of an identity document. Requests for deletion of personal data will be made subject to the legal obligations of the company Château Royal Beach Resort & Spa, in particular as regards the conservation or archiving of documents.

    Finally, you can also file a complaint with the Commission Nationale Informatique et Libertés (CNIL).

  9. Cookies

    When you first log on to the Château Royal website, you are warned by a banner that information relating to your navigation may be stored in files called «cookies». Our cookie policy allows you to better understand the provisions that we implement in terms of browsing our website. In particular, it informs you about all the cookies on our website, their purpose and gives you the steps to follow to set them.

    1. General information about cookies on the Château Royal website

      The Château Royal, as the publisher of this website, may set a cookie on the hard drive of your device (computer, tablet, mobile, etc.) in order to guarantee you a smooth and optimal navigation on our website.

      Cookies are small text files of limited size that allow us to recognize your computer, tablet or mobile device for the purpose of customizing the services we offer.

      The information collected through cookies does not in any way identify you personally. They are used exclusively for our own needs in order to improve the interactivity and performance of our website and to provide you with content tailored to your interests. None of this information shall be disclosed to third parties except where the Château Royal has obtained your prior consent or where law, by order of a court, requires disclosure of this information.

    2. Setting your cookie preferences

      You can accept or refuse the deposit of cookies at any time during your first connection to the Château Royal website. Indeed, a banner briefly presenting information about the deposit of cookies appears on your screen. This banner warns you that by continuing to browse the Château Royal website, you are accepting the deposit of cookies on your device.

      In accordance with the recommendations of the Commission Nationale de l’Informatique et des Libertés (CNIL), certain cookies are exempt from the prior collection of your consent in so far as they are strictly necessary for the functioning of the website or have the exclusive purpose of enabling or facilitating communication by electronic means. These include session ID cookies, authentication cookies, load-balancing cookies and cookies for customizing your interface.

      Some cookies require the prior collection of your consent. As such cookies are issued by third parties, their use and storage are subject to their own privacy policies. This cookie family includes audience measurement cookies (including Google Analytics), advertising cookies (which the Château Royal does not use) as well as social network sharing cookies.

      Audience measurement cookies set statistics about the use of various elements of the website (such as the content/pages you have visited). These data contribute to the improvement of the ergonomics of the Château Royal website.

      Google Analytics, for which you can consult the cookie policy by clicking on the following link:


      Social network sharing cookies are issued and managed by the publisher of the relevant social network. Subject to your consent, these cookies allow you to easily share part of the content published on the Château Royal website, notably through a “button” sharing application. A Facebook sharing cookie is present on the Château Royal website, you can consult the cookie policy by clicking on the following link:


      Most Internet browsers are configured by default so that the deposit of cookies is allowed. Your browser offers you the opportunity to modify these standard settings so that all cookies are systematically rejected or that only a part of cookies is accepted or refused depending on their issuer.

      We draw your attention to the fact that the refusal of the deposit of cookies on your device is nevertheless likely to alter your user experience as well as your access to certain services or functionalities of this website. If applicable, the Château Royal declines any responsibility regarding the consequences related to the degradation of your conditions of navigation that occur due to your choice to refuse, delete or block the cookies necessary for the operation of the site. These consequences cannot constitute damage and you will not be entitled to any compensation for this fact.

      Your browser also allows you to delete existing cookies on your device or to notify you when new cookies are likely to be placed on your device. These settings do not affect your browsing but make you lose all the benefit provided by the cookie.

      Each Internet browser offers its own cookie management settings, we invite you to change your cookie preferences in the menus of your browser provided for this purpose.

      For more information about cookie control tools, you can visit the cnil website. .